You did it. You developed a unique concept into a successful business. The success is addictive. You want more. You want to make the step from entrepreneur to franchisor. How much do you want it? The potential and scalability of a franchise formula, that’s what makes it so attractive. A good example is SushiPoint, started …

Positive customer experiences as a driver for better results [PART 1] Positive customer experiences: The phase before ordering food [PART 2] Positive customer experiences: The ordering phase at restaurants [PART 3] Positive customer experiences: The phase after ordering food   In the last part of the blog about customer experience we will go into the …

Positive customer experiences as a driver for better results [PART 1] Positive customer experiences: The phase before ordering food [PART 2] Positive customer experiences: The ordering phase at restaurants [PART 3] Positive customer experiences: The phase after ordering food   This blog discusses the importance of the order phase at (delivery) restaurants, the focal point …

Positive customer experiences as a driver for better results [PART 1] Positive customer experiences: The phase before ordering food [PART 2] Positive customer experiences: The ordering phase at restaurants [PART 3] Positive customer experiences: The phase after ordering food   In this part of the blog about customer experience, we cover the first phase of …

Positive customer experiences as a driver for better results [PART 1] Positive customer experiences: The phase before ordering food [PART 2] Positive customer experiences: The ordering phase at restaurants [PART 3] Positive customer experiences: The phase after ordering food   How do your customers experience an order at your restaurant? Is your website user-friendly, are …

70% of the customers trust online reviews and 65% of the customers purchase a product from a brand they did not even consider before reading reviews (Floyd et al., 2014). In other words, it is important to pay attention to reviews, especially the negative ones. Optimizing the customer experience is a good place to start. …

Live order tracking system For consumers, it is always nice to know where they stand. With the Live order tracking system from Cashdesk, consumers can follow an order placed live. The Live order checker system is available for all websites made by Cashdesk. By using this option you will prevent many phone calls from customers …

Tips to reduce delivery restaurants’ traffic damage   The increasing amount of delivery scooters and bikes also cause more unsafe traffic situations. Meal deliverers on scooters, for example, do six times as much damage as an ordinary driver. That drivers of delivery scooters cause and incur considerably more damage is obviously linked to the amount …

Your food delivery service sees orders coming in from all directions. Online orders from your own website, TakeAway, Deliveroo and UberEats. Offline orders are placed by phone. It is possible some of your income comes from takeaway or restaurant visitors. Wouldn’t it be great if you could process all these orders using a single system? …