Transparent, organic and sustainable delivery restaurants, a gap in the market? ♻️

An organic restaurant with a small menu against food waste or sustainable products in the supermarket. A great development that such socially responsible initiatives are growing within Europe. It is worth noticing that sustainable restaurants are still scarce within the food delivery market. In this blog we delve into this remarkable phenomenon and expose the …

[PART 2] Positive customer experiences: The ordering phase at restaurants

Positive customer experiences as a driver for better results [PART 1] Positive customer experiences: The phase before ordering food [PART 2] Positive customer experiences: The ordering phase at restaurants [PART 3] Positive customer experiences: The phase after ordering food   This blog discusses the importance of the order phase at (delivery) restaurants, the focal point …

[PART 1] Positive customer experiences: The phase before ordering food

Positive customer experiences as a driver for better results [PART 1] Positive customer experiences: The phase before ordering food [PART 2] Positive customer experiences: The ordering phase at restaurants [PART 3] Positive customer experiences: The phase after ordering food   In this part of the blog about customer experience, we cover the first phase of …

Positive customer experiences as a driver for better results

Positive customer experiences as a driver for better results [PART 1] Positive customer experiences: The phase before ordering food [PART 2] Positive customer experiences: The ordering phase at restaurants [PART 3] Positive customer experiences: The phase after ordering food   How do your customers experience an order at your restaurant? Is your website user-friendly, are …

How do you deal with negative reviews as a restaurant?

70% of the customers trust online reviews and 65% of the customers purchase a product from a brand they did not even consider before reading reviews (Floyd et al., 2014). In other words, it is important to pay attention to reviews, especially the negative ones. Optimizing the customer experience is a good place to start. …

Dark kitchens: the future of delivery restaurants?

The delivery restaurant world is continually in motion. As well as technological developments, changing needs and desires within the target group have a strong influence on the market. The combination of a decrease in the need to eat out and the possibility of keeping a whole restaurant running online have resulted in a new phenomenon: …

Tips to reduce delivery restaurants’ traffic damage

Tips to reduce delivery restaurants’ traffic damage   The increasing amount of delivery scooters and bikes also cause more unsafe traffic situations. Meal deliverers on scooters, for example, do six times as much damage as an ordinary driver. That drivers of delivery scooters cause and incur considerably more damage is obviously linked to the amount …