A high staff turnover in the hospitality industry: causes, consequences and solutions

Over a year ago, ABN AMRO (2019) published the results of a study on employee turnover within the hospitality industry. These results showed that 44% of restaurant employees change jobs every year. This high level of turnover among employees costs restaurants over €600 million annually due to recruitment & selection, training & education, productivity loss …

Will you have a restaurant robot in your restaurant soon? 🤖

Restaurant robots, food delivery drones and 3D food printers. Numerous technologies to use in the restaurant industry are available already. 95% of restaurant owners in the United States believes that new technologies can add value to their business operations (SBB, 2019). On the other hand, a report by ABN AMRO (2018) showed that the food …

5 valuable tips for your restaurant Instagram!

Just like many people maintaining a ‘personal Instagram’, many restaurants nowadays have their own ‘restaurant Instagram’ (Emerce, 2020). A well running Instagram account of a restaurant can deliver a lot of value: more brand awareness and a positive image for example. In the long run, this can impact the revenue substantially. In fact, 65% of …

Transparent, organic and sustainable delivery restaurants, a gap in the market? ♻️

An organic restaurant with a small menu against food waste or sustainable products in the supermarket. A great development that such socially responsible initiatives are growing within Europe. It is worth noticing that sustainable restaurants are still scarce within the food delivery market. In this blog we delve into this remarkable phenomenon and expose the …

[PART 2] Positive customer experiences: The ordering phase at restaurants

Positive customer experiences as a driver for better results [PART 1] Positive customer experiences: The phase before ordering food [PART 2] Positive customer experiences: The ordering phase at restaurants [PART 3] Positive customer experiences: The phase after ordering food   This blog discusses the importance of the order phase at (delivery) restaurants, the focal point …

[PART 1] Positive customer experiences: The phase before ordering food

Positive customer experiences as a driver for better results [PART 1] Positive customer experiences: The phase before ordering food [PART 2] Positive customer experiences: The ordering phase at restaurants [PART 3] Positive customer experiences: The phase after ordering food   In this part of the blog about customer experience, we cover the first phase of …

Positive customer experiences as a driver for better results

Positive customer experiences as a driver for better results [PART 1] Positive customer experiences: The phase before ordering food [PART 2] Positive customer experiences: The ordering phase at restaurants [PART 3] Positive customer experiences: The phase after ordering food   How do your customers experience an order at your restaurant? Is your website user-friendly, are …