[PART 1] Positive customer experiences: The phase before ordering food

Positive customer experiences as a driver for better results [PART 1] Positive customer experiences: The phase before ordering food [PART 2] Positive customer experiences: The ordering phase at restaurants [PART 3] Positive customer experiences: The phase after ordering food   In this part of the blog about customer experience, we cover the first phase of …

Positive customer experiences as a driver for better results

Positive customer experiences as a driver for better results [PART 1] Positive customer experiences: The phase before ordering food [PART 2] Positive customer experiences: The ordering phase at restaurants [PART 3] Positive customer experiences: The phase after ordering food   How do your customers experience an order at your restaurant? Is your website user-friendly, are …

How do you deal with negative reviews as a restaurant?

70% of the customers trust online reviews and 65% of the customers purchase a product from a brand they did not even consider before reading reviews (Floyd et al., 2014). In other words, it is important to pay attention to reviews, especially the negative ones. Optimizing the customer experience is a good place to start. …

Dark kitchens: the future of delivery restaurants?

The delivery restaurant world is continually in motion. As well as technological developments, changing needs and desires within the target group have a strong influence on the market. The combination of a decrease in the need to eat out and the possibility of keeping a whole restaurant running online have resulted in a new phenomenon: …

Tips to reduce delivery restaurants’ traffic damage

Tips to reduce delivery restaurants’ traffic damage   The increasing amount of delivery scooters and bikes also cause more unsafe traffic situations. Meal deliverers on scooters, for example, do six times as much damage as an ordinary driver. That drivers of delivery scooters cause and incur considerably more damage is obviously linked to the amount …

Work with UberEats, Deliveroo and Take Away without a tablet

Your food delivery service sees orders coming in from all directions. Online orders from your own website, TakeAway, Deliveroo and UberEats. Offline orders are placed by phone. It is possible some of your income comes from takeaway or restaurant visitors. Wouldn’t it be great if you could process all these orders using a single system? …

Opening a restaurant: franchise vs your own

Would you like to open your own restaurant? This is an ambitious plan that involves many risks. By joining a franchise company, you eliminate a lot of risks, but also lose some individual freedoms. Not surprisingly, many new entrepreneurs struggle with the choice between franchising or starting on their own. In this blog post, we …

Overview of different delivery restaurant franchise models

Many restaurants are part of a franchise. For some restaurants, this is immediately noticeable, but in others, not at all. This is because there are different franchise models, each with their own characteristics. In this blog post, we explain the different franchise models in the world of delivery restaurants. After reading this post, you’ll have …